ABOUT ME
I am an Associate Professor in the Department of Psychiatry at the University of Toronto (U of T) and the Physician Lead for Psychiatric Emergency Services (PES) at Mount Sinai Hospital in downtown Toronto. My work sits at the intersection of psychiatry, quality improvement, patient safety, and the responsible application of artificial intelligence in clinical medicine. My goal is to develop and implement AI tools that give clinicians the time, context, and confidence to care well. See projects we are working on below.
Project 1
Project 2
Project 3
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The Department of Psychiatry at Sinai Health delivers a wide range of inpatient and outpatient services — from General Outpatient and Medical Psychiatry to Perinatal, Geriatric, and Emergency Psychiatry. Across these programs, clinical and administrative data are collected in many different ways — often through Excel files or manual processes. While this information is valuable, it’s currently fragmented, inconsistent, and difficult to use for real-time decision-making.
This project aims to map the department’s current data landscape to understand what is being collected, how it is being collected, and how it could be improved. By creating a clear inventory of existing data and identifying opportunities for streamlining and standardization, we will lay the foundation for AI-enabled data systems that can support better, faster decisions in clinical operations.
Objectives
Create a comprehensive inventory of all data and metrics currently collected across Psychiatry programs (using a structured Google Sheets tool).
Assess data quality, relevance, and redundancy — identifying what can be discontinued and what needs improvement.
Determine data needs for real-time clinical and operational decision support.
Develop a roadmap for AI integration, outlining how machine learning or automation tools could help with data organization, quality assessment, or predictive insights.
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Many people discharged from the Emergency Department (ED) or Psychiatric Emergency Services (PES) after a mental health crisis never succeed in connecting with community-based follow-up care. In our earlier quality-improvement work, most patients we tried to reach within 14 days of discharge could not be contacted, highlighting real-world barriers such as limited phone or data access, reluctance to answer unknown numbers, and general vulnerability in the post-crisis period.
These obstacles compound well-known challenges in mental-health transitions, including fragmented referral pathways, unclear eligibility, long wait times, and mismatched communication or language supports. Together, they leave patients to navigate complex systems on their own, often resulting in repeat ED visits and preventable distress.
Research Aim
This qualitative study explores why some patients are able to connect to community mental health services after a PES visit while others are not. Using journey mapping and service blueprinting, we will compare the experiences of two groups: those who successfully connected to community care within 14 days and those who did not.Approach
Participants are identified through the Mount Sinai Emergency Aftercare Service, where clinicians record whether community resources were recommended at intake. We will conduct in-depth interviews with patients, providers, and community partners to map each step, handoff, and decision point from ED discharge to follow-up.Expected Outcomes
The project will generate:A patient journey map illustrating real-world barriers and enablers to follow-up
A service blueprint identifying system, workflow, and communication gaps that can be addressed through practical interventions
Together, these tools will guide the design of new supports, such as improved handoff processes, communication methods, or navigation aids, to strengthen continuity of care after an emergency mental-health visit.
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In Ontario, more than half of people who visit an emergency department (ED) for a mental health crisis do not connect with follow-up care within two weeks, a gap that leads to avoidable harm and repeat visits. This project tests a practical, low-cost digital solution to close that gap.
Dr. Ben Rosen (Sinai Health) and Dr. Venkat Bhat (St. Michael’s Hospital) are leading the evaluation of MIRA (Mental Health Intelligent Information Resource Assistant), a privacy-preserving digital navigator co-developed with the Mood Disorders Society of Canada. MIRA translates patients’ plain-language needs into current, local, eligibility-aware mental health and addictions options, generating a one-page discharge plan that can be printed or emailed at the bedside.
The study embeds MIRA directly into the emergency psychiatry discharge workflow to replace static, outdated resource lists with personalized plans. Using existing follow-up calls by Psychiatry Emergency Services, the team will measure whether MIRA improves the rate of connection to community care within 14 days and reduces 30-day ED revisits.
If successful, this model could be rapidly scaled across Ontario hospitals, strengthening continuity of care, improving patient experience, and offering a data-driven path toward more coordinated mental health systems.
Partners: Sinai Health, St. Michael’s Hospital, University of Toronto, Alberta Machine Intelligence Institute, University of Wisconsin–Madison, and the Mood Disorders Society of Canada.
Non-Peer-Reviewed Publications
2024 (Nov)
Rosen B, Fernandes V. Simplifying Psychiatric Documentation: Time-Saving Templates for Medication Recommendations. Smashwords, 2024.
https://www.smashwords.com/profile/view/tw7921Ros
Publications
ORCID ID: 0009-0009-9441-862X
Peer-Reviewed Journal Articles
2025 (Aug)
Strudwick G, Shin HD, Kassam I, Ramamoorthi K, Rosen B, Patriquin M, Baker J, Neufeld N. The Use and Utility of Wearable Devices for Tracking Sleep and Activity in Inpatient Mental Health Settings: Protocol for a Rapid Review. JMIR Preprints, 12/08/2025:82290. DOI: 10.2196.preprints.jmir.org/preprint/82290
2025 (Jun)
Jeffs L, Limoges J, Das Gupta T, Di Prospero L, Harris A, Merkley J, Rosen B, Reid M, Rao M, Black A, Zeng RL, McGillis Hall L. How did Staffing Strategies Change Amid COVID and Post Pandemic? A Qualitative Study. BMJ Open 2025, 0:e091922. [Co-Author]
2025 (Jun)
Jeffs L, Limoges J, DasGupta T, Di Prospero L, Harris A, Merkley J, Rosen B, Akande A, Bruno F, McGillis Hall L. Elucidating Insights on How Care was Prioritized, Adapted and Missed During and Post Pandemic. PLOS ONE. [Co-Author]
2023 (Jun)
Maunder RG, Rosen B, Heeney ND, et al. Relationship between three aspects of resilience—adaptive characteristics, withstanding stress, and bouncing back—in hospital workers exposed to prolonged occupational stress during the COVID-19 pandemic: a longitudinal study. BMC Health Services Research 23, 703 (2023). https://doi.org/10.1186/s12913-023-09731-x [Co-Author]
2023 (Feb)
Schaefert R, Stein B, Meinschmidt G, Roemmel N, Blanch J, Boye B, Carqueja E, De Metteis T, Dineen P, Doherty A, Ferrari S, Lanvin V, Lee W, Lemmens G, Lemogne C, Malyszczak K, Mendes-Pedro A, Nejatisafa A, Rasanen S, Rosen B, do Couto F, Syngelakis M, Tarricone I, Van der Feltz-Cornelis C, Huber C, Fazekas C, Vitinius F. COVID-19-related consultation-liaison (CL) mental health services in general hospitals: A perspective from Europe and Beyond. Journal of Psychosomatic Research, February 2023. [Collaborator]
2022 (May)
Rosen B, Preisman M, Read H, Maunder R, Greenberg N, Jeffs L, Wiesenfeld L. Providers’ perspectives on implementing Resilience Coaching for Healthcare Workers during the COVID-19 pandemic: a qualitative analysis. BMC Health Services Research, 2022. [Senior Responsible Author]
https://rdcu.be/cPFyQ
2022 (Feb)
Rosen B, Preisman M, Read H. Resilience Coaching for Healthcare Workers: Experiences of receiving collegial support during the COVID-19 pandemic. General Hospital Psychiatry, February 2022. R.O. Jones Award for Best Paper – 3rd Place. [Senior Responsible Author]
2020 (Oct)
Bahadur A, Preisman M, Rosen B. Challenges Facing Medical Education in Psychiatry during the COVID-19 Pandemic. Canadian Medical Education Journal, October 2020. https://doi.org/10.36834/cmej.71020 [Co-Author]
2020 (Sep)
Rosen B, Preisman M, Hunter J, Maunder R. Applying Psychotherapeutic Principles to Bolster Resilience in Healthcare Workers during COVID-19. American Journal of Psychotherapy, September 2020. [Senior Responsible Author]
2020 (Mar)
Goldstein Z, Rosen B, Howlett A. Interventions for Paternal Perinatal Depression: A Systematic Review. Journal of Affective Disorders, 2020. DOI: 10.1016/j.jad.2019.12.029 [Co-Principal Author]